FLG

Overview:

FLG is a boosting platform that guides other companies to cover up their working flow. The company keeps coming up with amazing tools that can enhance the workflow of various ventures. Give potential clients a variety of ways to interact with the business and the freedom to get in touch in the way they want by giving them options. Directly from the FLG platform, get in touch with leads via email, SMS, phone, or postal mail. Use automation to make sure leads get a quick response, even after business hours. Quickly handle a client that may be having an issue. Go through the concern, provide an automated solution, and come up with a novel workflow. An automatic response can help people close more sales. Businesses may understandably be wary about having access to vast amounts of client data, especially if they wish to comply with GDPR and other data protection requirements. FLG keeps track of the client's consent to be contacted. Users will be directed toward their preferred contact method if they withdraw their consent, which people can readily record. Additionally, the hosting of the platform and database servers is safe. With the help of special protection, the data of each company remains secure. This way, the company ensures to come up as a successful and helpful organization for other ventures. 

About FLG: 

FLG is a leading platform that keeps up with the current workflow of any company. The platform intends to come up with novel tools that grow with the solutions as needed. Send users an immediate alert if an email or SMS fails to send and prompt them to take action if leads interact with emails, such as when they are opened, read, or replied to. As a result, users can concentrate their attention on leads who are more likely to convert because they are engaged, while FLG automatically nurtures leads who are not receptive in the background. Building relationships with leads personally is crucial, but taking the time to customize the responses for each contact is time-consuming and ineffective. FLG gives companies the ability to personalize and fully customize HTML email and SMS templates, ensuring that users are continuously conveying the proper message to the clients. Through the company's close integrations with a variety of well-liked dialers and telephony providers, such as Aircall and CircleLoop. Features including screen-pop, call to the lead, automatic call notes with needful recordings, and click-to-call are presented with the help of the company. Access call notes and recordings that are immediately saved alongside each lead record for quick and simple compliance and outstanding customer service. Users should not spend too much time summarising each encounter before moving on to the next call when handling a large number of leads over the phone. Define the company's most typical call outcomes in FLG so users can easily conclude with a single click and move more prospects through the sales process. One of the first active listening behaviors for contact center employees is maintaining concentration when speaking to a lead. They should make an effort to avoid getting sidetracked by their coworkers or other activities taking place in the call center. Instead of just listening for opportunities to talk, they ought to focus on what the caller is saying. Agents should pay close attention to the lead's voice tone as well. This is crucial since it will enable them to match the tone with their own to elicit more responses from the potential client. For example, if they seem frustrated, showing empathy might be quite beneficial. Alternatively, if they sound upbeat and optimistic, agents can adopt a similar tone. This way, FLG has been able to put up solutions to problems to get a smooth workflow. 

Company's Services: 

1. Intelligent workflows: 

It's simple to forget to confirm appointment information and remind clients and prospects. Especially when the company is short on time and unable to manually follow up on appointments and events right away. If this sounds familiar, FLG's smart workflows, which serve as potent automated "assistants," may be exactly what the companies need. Intelligent workflows are fantastic because companies can construct them around their current processes since they consistently complete the task at hand when companies need them to. For instance, one might set up automated tasks to phone prospects the day before an appointment to make sure they're still available. Companies could get SMS messages to remind them of forthcoming appointments.

1. Automation: 

Every email delivery, open, click, reply, unsubscribe, spam report, and hard bounce failure may be tracked by FLG marketing automation. Company users may check all statuses in each lead's record, where everything is updated automatically, and the users can be immediately informed on their dashboards. Additionally, one can program marketing automation activities to run through clever processes whenever an email event occurs. For instance, if a lead clicks a link in an email to access a quote the companies have prepared for them, this may automatically create a task for the designated user to make a call to follow up.

1. Customer contact: 

Directly from the platform, FLG enables one to contact clients and prospects by email, SMS, phone, and even postal mail. One has the option of creating messages from scratch or utilizing pre-written templates that may be extensively customized using a variety of template variables. The company integrates with a variety of well-known dialers and contemporary telephony systems, such as Aircall and CircleLoop.

• Reports and analysis: 

The custom report builder, which offers aggregation, pivoting, filtering, sorting, and other features, may be expanded to include any FLG data field. Additionally, one can make columns that total all of the columns or that add, deduct, multiply, count, or average data from other columns. Additionally, companies can format data to appear as one chooses by selecting from a variety of pivot tables, lists, lines, areas, bars, or pie charts.

1. CRM: 

Users may quickly monitor all activity, including tasks, appointments, and responses to emails and SMS messages, so they know what to focus on next. They can also sign up for email alerts to be reminded of crucial impending chores, ensuring that nothing is ever overlooked with a single user view. Additionally, users can filter their single-user view dashboard to examine tasks that are scheduled for a specific day or to view past and upcoming actions as and when necessary. They can also see the dashboards of other account users as allowed and necessary.

Pros: 

1. The simplicity of the application of FGL's tools is one of its main benefits. The collection of products provided by the company is now ready for use thanks to no-code and streamlined procedures.
2. Powered by technology and artificial intelligence, the data generated can be more trusted than work done by humans.
3. Faster services have aided in reallocating manual labor to more beneficial duties. Any sales and marketing firm can achieve success with the help of automated guidelines.
4. CRM is given extra attention since it fosters stronger client interactions. This also contributes to keeping a healthy sales revenue.
5. Most visitors come to FGL to take advantage of their free demo service from all around the world. This feature offers a "try before you purchase" option, which has helped businesses understand their

Cons: 

1. Manual participation has decreased to a shallow level because most jobs are now performed on computers and mobile devices. This could affect a thorough overview of the workflow.
2. The use of a marketing system with an automated sales organization. It may be controversial to give a company's services credit.

Conclusion: 

FLG is a leading company that serves other ventures to build up a successful workflow. A single, prioritized view of all tasks, activities, email, and SMS replies connected to each user's assigned leads is displayed on their dashboard, assisting them in maintaining focus and swiftly moving on to their next activity. Users can monitor previous and future actions as needed or filter their dashboard to see tasks scheduled for a specific day. Where permitted, they can also see the dashboards of other account users. Monitoring activity gives people information on compliance, output, performance, and the effectiveness of user engagements with the leads. Additionally, it might point up areas where customer service should be enhanced. One can see what is said and when, the communication channel, automated actions like status adjustments, and the users assisting a lead thanks to FLG's display of all lead activity. In addition, the company's Concierge package gives companies access to more thorough audit logs and reports so they can see specific details about all account activity.