IntelliCRM

Overview : 

IntelliCRM is a CRM company. Nowadays CRM with businesses has become exigent. CRM is connecting your business operating smoothly and always in touch. From each separate CRM module, Data will be exported. CRM is created to make business easy for their customers and to get the best out of their business. Nowadays growing the business and expanding the customer base has become complicated. IntelliCRM is one trusted CRM to build the business. Using IntelliCRM, you can have opportunities in your hands. The firm also closes the deal promptly at a pertinent time and they are in touch with their customers and help them with the right tool. The firm is 24/7 available and helps its customers with constant and instant support. They also used to host only on the cloud. They usually don’t pivot on any third-party organizations to host their meetings. IntelliCRM is a cloud-based server. The organization also provides full guidance and training for their employees on how to solve different kinds of problems efficiently. 

About IntelliCRM :

IntelliCRM is a prominent CRM service-based company. It has branches in the United States, India, and Poland. It was developed by Jindal Intellicom. It has its headquarters located in Alpharetta, Georgia, United States. Being an excellent solution provider in IT Services, it has given employment to an adequate number of people. Managing business with customers becomes easier with IntelliCRM. Through visualization and reporting features, the organization identifies insights about its customers. They also keep records of their customers like their past purchases and interaction history. This makes it easier to access their customers and provides them with what they exactly want. IntelliCRM helps its customers grow their businesses with a smoother workflow. IntelliCRM tracks its sales lead via CRM and asks its sales department to inspect and track data from a single place. They always focus on customer satisfaction. The primary concern of the firm is data security and they also give assurance to their customers. The marketing and sales department provides them with information throughout the entire project. The firm gets value for its organization through the customer community. IntelliCRM focuses on building a long-lasting healthy relationship with their customers. It is available both in Android and IOS. They possess high-level detailed reports about their customers. It swaps manual routine processes and engages your business with automated workflow. The organization concentrates solely on expanding its customer base and they are mainly known for customer retention. They also maintain contact management tracks and store their customer’s testimonials safely and securely. It also has digitalized contact management easier to access their customer’s data thereby speeding up the streamlined process. Access to customers’ data becomes easier with IntelliCRM. The company always weeds out incomplete data about their customers and provides their employees only with accurate information. The company does not charge for the added features that the customers won’t use. 

Company services : 

IntelliCRM has been providing numerous services to its customers. The services of the company are intangible. The services of IntelliCRM are listed below.

1. Integrated telephony 

This tool enables their customers to video conference, voice call, video call, voicemail, and so on. They also switch connections to use internet protocol. IP networks are connected throughout for the digital signals to travel. Using this tool, the customer does not need to maintain two separate networks. Instead of using wired phone services, customers and clients can use Integrated telephony services because it is cost-effective also.

2. Email integration :

This tool enables us to build strong and healthy relationships with customers and clients. This tool helps to oversee the whole production and sales of a company. They create personalized and relevant emails and send them to their clients and customers for a particular purpose. They provide you with analytics and customization tools thereby reducing the time you spend sending emails. It also enables syncing information options with their customer’s data from different channels. This tool finds the correct time to send emails when the customers are most likely to buy products and thus increases productivity. 

3. Sales pipeline management :

This tool provides information at which stage the customer is currently in the sales process. This tool also helps to close the project rapidly. It also helps to deduce the sales representatives. Based on the lead conversion rate, it tracks and tells whether they will reach the target. This tool continuously adds leads to their customer pipeline. It also contacts the inbound lead within 6 hours or less. On a regular basis, it cleans up their sales pipeline. 

4. 360° customer view :

This tool collects data on their customers from various touch points and examines their complete view. They have also launched predictive analytics and social media listening to develop a 360° degree view of their customers and clients. They collect exact and accurate data from their customers and make it up to date to finish their projects. 

5. Lead management :

This tool shares their business contact which in turn gains new leads and the company assures to reach the final conversion stage. This tool also switches platforms to follow up on leads. For lead management, the company finds the designated ownership quickly. This tool saves your repetitive work and saves your time. The sales executive fixes into the company sales pipeline with desired lead data. 

6. CRM reporting and analytics :

This tool meets customers’ needs efficiently and grows their customer’s business rapidly. Based on the data they have collected, they personalize the individual customers. They also achieve customer satisfaction by finding out and solving the issue as soon as possible. This tool also encourages interaction with their customers. They always track the customers, until the project is closed. 

7. Opportunity management :

This tool understands their customer’s requirements and finds out the potential buyers. This tool also helps to make business proposals in every possible way. It is also the best tool for closing valid contracts. They take appropriate action if something goes wrong in tracking. It possesses the purchase history of its customers and involves specific references.

Pros: 

1. The firm helps you to stay productive by managing important aspects virtually. 
2. It assures you of increased productivity at the same time with a strong investment return. 
3. Through email marketing, helps you to get strong outreach. 
4. It always keeps your social media accounts engaging thereby it enables you to integrate with other software applications. 
5. The organization schedules meetings and calls at a convenient time for their customers. 
6. IntelliCRM allows you to communicate through multiple channels. 
7. It constantly oversees its customer’s responses through both its website and social media sites. 
8. Business needs, optimization, and marketing needs are met by the firm. 

Cons :

1. Sometimes it charges high based on the solution its customers need. 
2. At times, unexpected problems occur in their dashboard. 
3. Email automation is quite complicated when the server crashes.
4. Sometimes, the customer’s device doesn’t support heavy data which leads to data loss. 

Conclusion : 

Having main offices in more than 10 main cities of the country, IntelliCRM efficiently meets the business needs of its customers. The employees of the firm can easily access their customers beyond physical presence through mobile phones or pcs. It leads to valuable customer relationships. IntelliCRM identifies the most profitable customers by using its CRM system. It allows their employees to spend more time with their clients and customers. The customers can raise more queries and the employees are allowed to answer those questions and meet their desired output. It also assures to protect the personal information of its customers. The customers are allowed to deal with the sales department directly. It gives solutions exactly for your unique requirement which will be suitable for your business model. Through cloud-based technology, they provide several CRM systems for their customers. They look deep into reporting and data analytics. Overall IntelliCRM provides the best solutions for your business needs.