Overview
MagicCRM is an Italian company that is based on providing the best client services. It is a company that has helped multiple companies to gain sales and revenue. They have been able to improve the business operations of their clients through innovative practices. The services that they are providing are at par with the global standards for maintaining great sales output. One of the best things about this company is that they are providing customizations to the work dashboard based on the requirements. This means that the clients get to have optimizations on the software based on their needs. Contact management, CRM, business analytics, etc. are some of the flagship services that they provide. The company has its strength in continuous focus on improvising and taking action on the shortcomings. MagicCRM is thus one of the most optimized software for CRM practices. It is a great platform for managing business oriented services.
About MagicCRM
MagicCRM is one of the leading CRM services in Italy. It has been able to grow its market cap beyond the country itself and has gone international. The primary reason behind their growth is their dedication to practice and improvement. They started as a small team that focused on local businesses and helped them grow. Now, the company is providing business management solutions to a lot of international clients as well. They are providing services like sales network management which is important to get a name in the market. Every business requires a certain network since the saying goes, 'network is net worth.' Apart from that, the CRM module works on improving the business generation from all existing customers as well. The leads management software tends to the need of all new customers. The business process management tool helps with making sure that all the deadlines are met by the team. It makes sure that the business output improves. While business forecast management helps with planning the future of the company. MagicCRM promotes its clients through business marketing campaigns that involve influencer marketing as well as email marketing. The best thing about MagicCRM is that their team tends to work alongside the client. It makes sure to improve the working style of the client's whole team. This is done majorly by providing a clear work pipeline. MagicCRM also helps with improving the conversion rate for the sales team. As compared to just one or two successful conversions in a week, MagicCRM helps to amp up the whole output to nearly six to seven. There can be a further improvement as well. Moreover, the whole impact of using their software is on the business orientation as a whole. It means smoother team management, CRM, and sales output. Therefore, it can be said that MagicCRM is one of the best choices for all kinds of businesses to expand their services.
What are the services offered by MagicCRM?
MagicCRM has been serving its clients for a very long time now. Initially starting from the Italian businesses, they rapidly expanded to international ones and now have a very large following. The services that are being offered in the package by MagicCRM are:
This is a module that works on customer relationship management. It helps to provide a customer segmentation based on their interests and the amount of business they generate. The sales team can approach each existing customer based on various tabs assigned to them. Moreover, the CRM module helps to enhance the customer engagement chain. The contact management module also works on promoting queries and service requests on an urgent basis.
MagicCRM offers a software tool that manages all the opportunities of business presented. A lot of times businesses fail to get successful conversions because of not following the opportunities. This software figures out all the potential customers from the database and keeps taking follow-ups from them. Moreover, the tool also scours the internet for all the business opportunities posted on it.
This tool is oriented not just toward finding new leads but also to make sure that there is the creation of a network. The tool searches for leads from social media platforms, the internet, and other places. It helps with finding other businesses that will be benefited from the services that the client provides. Also, it helps to connect with entities that can help with promoting the business through the network. All these tasks are taken care of by the sales team and the tool is an integrated work. It helps to promote the whole sales output.
- Business Process Management
One of the most important tools of this software is business process management. It is not just a calendar integration tool. It takes up various tasks based on the progress of each lead and suggests the next steps. After the management team approves the tasks to be assigned, the calendar for each employee is updated with the simulated tasks. The mobile app on their phone sends them updates related to their to-do lists and helps them with their tasks. This way all the business processes get carried out easily.
MagicCRM is offering all the above-mentioned services and more with its package. Clients have to contact them for a free demo and also to discuss the package cost.
Pros and Cons
- MagicCRM has worked on providing services that are integrated with client services. This makes sure that the most optimal output is generated by the client's business.
- They are offering easy to use tools for the team so that even the nontechnical team members can easily use them. The user interface is highly optimized for providing efficient results.
- The company is constantly adding multiple services to its package through its market research and the technical team that can integrate multiple tools into the software.
- Using MagicCRM, businesses can improve their network as well along with their customer base.
- It is providing the services based on needs rather than forcing a package pricing.
- They have a website that is still in Italian language only which the users have to translate using the Google translator tool.
- Sometimes contacting their management team is a bit slow due to server issues.
Conclusion
Managing a new business in this competitive market is very hard. The expansion of ecommerce and internet based businesses has helped customers gain new choices. It has opened up opportunities to be creative and provide aesthetic services. But the problems that have risen for the businesses are related to getting sales competition. Now they have to hire a marketing team to work on campaigns. It costs a lot of money the businesses. But this is what MagicCRM is here to tackle. They are offering an all in one software that can work as a support for the sales team. The tools that they offer with the software help generate more revenue for the business. It not just helps with sales but optimizes the whole business output. So, to gain the best revenue from a smartly optimized business, MagicCRM is a perfect choice.