Overview:
Ring By Name is a software company that builds calling applications along with CRM services. Ring by Name provides an integrated phone system and software solution to interact with the users with an eye-catching and interactive tool and GUI. Not limited to this, WebOx and mobile applications allow you to work independently. It also has made sure to not limit to the organisation but made sure to scale their project from business, enterprises and to the non-profits. Today, a fast-moving working environment is going on and to deal with it Ring by Name has integrated the phone facilities with software. This phone facility requires the internet to make calls using a technology that is known as VOIP which is voice-over IP. Ring by Name has used a cloud-based system to develop this CCAAS which is a call centre as a service using the cloud. It has modules which make client interaction to be professional and quick. It has a unique feature which is voicemail to email and business messages which reduces the manual efforts to be put to convey a message making communication easy and quick. Not limited to just calls, but meetings, OX and CRM services make it a perfect business solution for these purposes.
About the company:
Ring by Name is a renowned software company with leading technology of cloud. It is the most reliable and flexible telephonic solution for the business to communicate with real-time data updates. This has been the most efficient use of the cloud and mostly for telecommunication companies where user interaction is a fundamental function to generate revenue. You can monitor the data like total calls, missed calls and outbounds. Apart from these, you can monitor client notes, caller intelligence, faxing and other facilities without making your location a barrier. You just need the internet to avail yourself to all the features. It is technically a virtual desktop app which also enables you to connect or join via a video. Face video, collaboration chat, live meetings, announcements and much more are equipped in this softphone application.
Another feature that this application has makes it a most perfect solution for a business is CRM. Having said that, this application is not limited to any BPO company but it covers all types of business to manage data, client records, meetings, calendars, reports, analytics and communication from anywhere and all you need is a device be it a mobile phone, tablet or laptop and internet connection. This web-based software is pocket friendly as well hence the best suitable choice for start-ups. The company has support services as well to ensure their users do not have any issues with the app with constant and quick support.
CRM services of Ring the name provide a mechanism to track and analyse customer interaction history to improve business relationships to increase growth specifically in sales. Calling and interaction also data management, client records, tasks projects etc this CRM makes it easy to handle and the calling feature enables interaction together with other features like faxing, meeting, SMS, Emails and chats, this software covers overall all the requirements that to be met for a better output in business conduction.
Company's Services:
With a myriad of features, this software does not have limited features but their continuous approach to improvement has made this software to be a perfect epitome and hence on a gradual scale, this software is grabbing the market.
- CRM:
CRM services have client management, management, and data management along with contacts and calendars. Today's Features like real-time based reports and analytics in detailed and dashboard format, Ring by Name has another feature of opportunity management to track, plan and analyse sales performance making Ring by Name more than just a communication platform.
- Build in contact management and enhanced CRM
With specific tools set designed in a way to nurture the relationships along with the management. It greets callers by their names leaving the first impression an interactive one. Notes on the call do not let you forget the communication so that you can have the information later and provide a better output. You can easily streamline your projects, deadlines and customer interaction with just one software.
You can sync your contact in CSV format or spreadsheet as Office 365 integration has been done by the company.
- Event Sharing:
You can share an event and invite people to join and connect via this application. You can connect to multiple people with a single go for greetings, announcements, advisory or information. It has a portal where you can host an event or even mail an event with the link to join and connect.
- Business SMS and Business SMS on phone:
You can send a short message or up to 160 characters to another device via this feature. With this app, you can also send pictures in small sizes however in .jpg or other formats like .json files. You can have message notifications as well for timely updates. SMS service is via a contact card. If you need to send a contact to a contact, you have the right application.
- Call barge and whisper:
You can train the new employees by making them barge the live calls. You can monitor the calls for quality and audit purposes. Ring by Name somewhere scales to all the fields in the business be it communication methods, client data, records and analytics or be it quality, training and monitoring.
- A softphone application:
These web-based applications allow you to interact with the users with hassle-free software without any additional and unnecessary requirements but just the internet through VoIP. You can place calls from anywhere and anytime. You can track the data and make call notes to remember the conversation later.
- Other services:
It has a variety of services like contact saving, data management, faxing, emailing, scheduler and best of all a voicemail-to-email service with many interactive and professional templates. CRM is another service that we have already discussed but with all the features, this app is just above perfect.
Pros:
- You can schedule a meeting or make any announcement via this app making it easy to broadcast a message.
- You can maintain contacts and a calendar with user information.
- You can make important notes from a call and remember the key points of the communication to avoid forgetting the information later.
- You can send SMS to other devices along with the attachment.
- Business templates for emails and chats and automatic greetings using caller names enhances professionalism.
- Detailed reports and analytics to boost sales performance.
- Application is independent of geolocation. You need the internet and a device to access it from anywhere and anytime.
Cons:
- No international SMS.
- SMS is not free and you need to pay.
- You need high-speed and continuously working internet with a specific router configuration.
- A certain high bandwidth is also required which means the quality might deprive in cases on the internet with average speed.
Conclusion:
This application has almost all the features that businesses require. For startups, this application plays a crucial role in availing almost all the user requirements and hence the focus should be on the potential areas to expand, increase and improve sales and business. With the variety of facilities, not just user interaction but also employee management has been made easy with this app. This is a better kind of cloud application which has leading professionals to design and deliver robust, high-speed software in this competitive and fast-moving business era with various unique features, this app is grabbing markets and has good reviews. The developers might be focusing to cover a larger cluster of requirements to make this app suitable concerning the money, time and efforts of the client.