Overview:
Suite CRM is an innovative open-source customer relationship management (CRM) software solution that is designed to provide you with a 360-degree view of your users, clients, customers, and business. It makes everything easy for you, whether it's sales tasks, marketing campaigns, or customer service departments. It inspects key information from the data and then assists you and your business to grow, retain, and delight your existing and potential customers. SuiteCRM provides several CRM services that feature all the tools that are specifically created to accelerate your business's growth, productivity, and overall revenue. It also maintains good customer relationships and provides them with exceptional services to make them feel more connected to your brand. It assists your coworkers in sales, marketing, generating and managing reports, dashboard monitoring, workflow, customer engagement, activity, and case management, and also provides you with a configuration studio so that you can design your own CRM as per your business needs without any development and add customized layouts and fields to your preferred CRM. The sales feature application tool will improve all your sales and help you grow your sales pipeline. Businesses' and organizations' growth is dependent upon customer relationships; SuiteCRM perfectly aligns with this vision and provides you with all that you need, from engagement to a broad perspective of your customers to deep insights into your customers. It guides you to form strong and long-term relationships with your users.
About SuiteCRM:
SuiteCRM is one of the top and most powerful open-source CRM ( customer relationship management) software tools. It is a specialized application that provides you with a centralized repository for all of your customer and client data and information. It includes several tools to assist you with marketing campaigns, tracking all leads, creating custom rules, and assisting with built-in email modules. It is completely based on the SugarCRM outline and was forked when SugarCRM abandoned the open-source model. It boasts a very dedicated and loyal customer base, not only because SuiteCRM is one of the most popular and has the most active open-source collection of tools in the CRM market. It is quite easy to use this software, plus it offers some of the same features that many CRM closed-source tools have. SuiteCRM does offer a free trial, and you can download and install this application for free.
SuiteCRM is customizable and consists of many out-of-the-box features that serve the requirements of all direct marketers. It also works perfectly with many applications, as it has a large number of integrations with many new products using a built-in feature of REST API and will provide you with many useful extensions. Its features include many email templates, targeted messaging campaigns, and robust built-in reporting resources. With its useful features, you can easily automate several key actions. Actions like creating customized sales pipelines and keeping a good record of where all the customers are in the sales process. It also offers you a finance module that will allow you to maintain track of customer transactions. With its help, you can keep track of all the billing invoices and payments, both from the receivable accounts and the accounts payable perspectives. Reports are an important task for any business because they tell the history of the business and also predict its future highs and lows. SuiteCRM report modules will allow you to not only build and generate reports but also manage them in real time. Your teams can easily get all the data from generated reports ( using the reports module feature) and work with the vital information displayed on them. Dashboards help monitor your business and organization's data, which is crucial at the moment. With SuiteCRM, you can create personalized dashboards for yourself as well as your users.
Company’s Services:
SuiteCRM features and services include sales automation modules that structure your entire sales process from start to finish using specific tools to increase conversion rates, as well as personalized messages and quotes. It will prioritize tasks and opportunities that you should pursue next for maximum conversion. The marketing feature of SuiteCRM is perfect to grow your business's brand and reach. Its custom fields can be used to model your business personas, and with them, you can successfully segment your data using a targeted list module. SuiteCRM allows you to create engaging campaigns so that you can send your marketing content easily and without any hustle to your customers and automate all marketing-related tasks.
- Consultancy and Implementations
It optimizes your business process, understands your customers' needs, and helps you get the maximum out of your market by using the tools along with your salespeople and team.
You can easily migrate to SuiteCRM from almost any market-available CRM, including Salesforce, Dynamics, and SugarCRM. It will save you money and time and provide you with complete ownership of all your business data and information.
SuiteCRM perfectly complements your support package and provides you with best-in-class coverage and answers for SuiteCRM. You can confidently experience all the help and support of knowledgeable and expert engineers to troubleshoot the CRM application to define and monitor service level agreements.
Enterprise Verification Service (EVS) is available to SuiteCRM customers worldwide.
Expert training is provided to their users in very little time.
on-demand master class for the SuiteCRM installation process and to drive its tools for maximum efficiency.
Pros
This open-source CRM software have some out-of-the-box feature that is specifically designed for your business and organization;
- With the help of SuiteCRM, you can generate essential reports, you can better understand your customers, can launch marketing campaigns, automate key actions in the case of any emergency, and can also set up all the tasks and follow-up for your leads. it simply outperforms your expectations.
- Its website application has many functionality and modification options. SuiteCRM easily manages all the bulk data and information. It has many customization options—dashboards can be customized as per your needs and you can also easily access them. It perfectly integrates with many other useful tools, that's a big plus and on top of that it also has strong system securities.
Cons:
SuiteCRM has several not-so-wow features and negative aspects that you should consider;
- It's easy to manage and work with this application software if you have each of its tools and modules at your fingertips. However, if you are a beginner you will have a hard time adapting to its work structure, features, and tools. Although you can watch tutorials and get technical support to help you with this stuff, still it takes a little bit of time.
- SuiteCRM does have many features and tools to help you manage your business, but its process is very time-consuming. It becomes quite messy when you use different tags and functions. It sometimes works very slowly, also its financial modules are far from user-friendly.
Conclusion:
SuiteCRM is a perfect open-source CRM brought to you by SalesAgility, who are its authors and maintainers. It's an enterprise- and business-ready customer relationship management application that is customizable and stable to your organization's requirements. It offers a 30-day free trial and is completely free to use with almost no limitations for its users and customers. It manages all your workflow and frees your team from tedious and time-consuming tasks; it automates all the key actions that were taken earlier in your CRM. SuiteCRM also keeps a record of all your customer interactions—calls, meetings, emails, tasks, and note modules. It automates key touch points and allows you to view all the important dates, meetings, and client appointments. Not only does SuiteCRM attract and engage with your customers, but it also sorts all the issues and cases that your users are having using case management modules. It assists you and your team with the ongoing case tracking resolution times and monitors all the case categories using workflow features to make you better understand all the issues and problems that your customers are facing. SuiteCRM also offers a 30-day free trial so you can see and inspect whether it's the right CRM software for your business and organization or not.