Overview
Barantum CRM has grown to become one of the most useful CRM platforms across Indonesia and neighboring countries. Being one of its kind, the services offered here are truly incomparable when it comes to management of a business. From small, to large scale businesses, each firm can rely on the top-notch tools offered here. They have made sure that they are providing all the services that are required for improving sales, marketing, and customer management for the clients. As the name suggests, Barantum CRM mainly focuses on the customer relationship management part for a client. The software makes sure that all the updates and notifications are sent to the customers on time. It also helps in managing customer requests and making sure that all customer grievances are solved as soon as possible. Barantum CRM uses a high-tech lead management system to lock up more leads every year. Thus, Barantum CRM is a platform that allows continuous improvement in revenue and customer relations.
About Barantum CRM
Barantum CRM is a rapidly growing Indonesian software solutions company. The company was founded in the year 2013 to revolutionize the sales and marketing division. According to the basics of Barantum CRM, the sales and marketing division is a massive force driving the whole market. With the help of great marketing and sales strategy, any business can outgrow the competition. So, with these basics in the mind, Barantum CRM had been serving clients to get better sales through quality CRM services and also potential leads. The work culture at Barantum CRM is quite liberating and comprehensive as well. This is so because every employee is allowed to work on the projects that they wish to provide products. This way the clients can manage multiple projects at one time as the team is easily divided among those projects. Secondly, innovation has been a great force behind Barantum CRM to get them at such a high level. Since 2017, Barantum CRM started providing services in the call center and lead management domain as well. This has therefore made Barantum CRM one for all kinds of platforms. It helps get sales and does the marketing job too for the clients. The use of Barantum CRM software is quite easy too since there is no coding or alteration required. The basic aim for Barantum CRM currently is to be the best in Indonesia and keep targeting the global market as well. This is why they have been expanding their services throughout the world and got a lot of international clients too. Using Barantum CRM, a business can grow into its best form in less time. This is because the tools help in improving the sales and marketing division for the clients.
What are the services offered by Barantum CRM?
Barantum CRM has been on the favorites list for all the major companies because of the services that they offer. They have made sure that they provide business solutions too along with these services. Thus, some of the services that they are offering constitute:
The primary service provided by Barantum CRM is the CRM application that helps in managing the customers and getting new leads too. The use of this application ensures that the clients can keep their customers engaged with the business. They can customize the interface for the application and also get custom email templates. This way, the team does not have to type separate emails for different updates. They can just feed the information and send the email to all customers. Moreover, the CRM tool also helps in keeping the information regarding all the customers. Using this tool, clients also get to have a data set of new leads. Using custom filters, the sales team can get a list of potential leads and thus improve the conversion rate as well.
This tool is one of the highlights of what Barantum CRM has to offer. Usually, customers go away from a business because of a lack of customer grievance addressing from the companies. But with the help of this channel, customer services get turned into active tickets. These tickets are forwarded to the clients and thus rapidly acted upon. The hassle of connecting with a customer service executive and going through processes is eliminated through this. The customer service channel also sends updates and notifications regarding various actions on the customer request to the management. So, the company and the customers are in the loop because of this service.
Omnichannel helps connect customers of various domains into one place. This way, the clients can know about all the ongoing activities and demands in one place. Consider this as a dashboard that keeps information regarding all the processes going on in different domains. It makes sure that the customer interaction from the company improves and therefore the sales get enhanced too. Barantum CRM thus offers a platform for the clients to understand the demands of the customers.
Pricing
Barantum CRM provides all its services at very affordable prices. The basic package starts at just a little over $16 per user per month. There are further packages too depending on the services required and the number of users. The payment has to be made in Indonesian Rupiah since the company is from Indonesia.
Pros and Cons
- The services offered by Barantum CRM can be used by the nontechnical team as well since the tools are easy to use. There is no need for hiring a separate team because of this.
- Barantum CRM works to improve customer engagement for the clients that therefore helps in enhancing the overall sales too.
- Using these tools, companies get to understand their customers as well and therefore provide more feasible services. It is a great technique to expand in such a competitive market globally.
- Using Barantum CRM, companies get to make sure that they are addressing all the issues of the customers and thus have a great customer relationship status.
- This software also helps in being able to manage the processes that are ongoing from the team’s side.
- Since Barantum CRM is from Indonesia, the payment is in their native currency and the website being in Indonesian sometimes causes trouble to international clients.
Conclusion
After the complete description of what the market conditions are like, it can be concluded that Barantum CRM is a great support for companies. Be it small or big-sized enterprises, the first step towards being in the market is understanding the customers. For the sole purpose of engaging the customers, Barantum CRM offers multiple services and helps in getting new customers as well. With the help of this software, clients can improve their revenue and net profit as well. Without incurring any extra cost, this software helps in managing sales and also getting new customers. Moreover, with the help of this company, multiple big companies have been able to solve the issues of customer grievances. Therefore, it can be said that Barantum CRM is the right choice for all businesses to get interactive customer-company relationships. Also, it is a great option for getting onto the right path for business management as well.