OVERVIEW
BXP Software is a bespoke and robust, highly customizable and unique CRM or Customer Relationship Management Software, that has been Business All-Star accredited by the All-Ireland Business Foundation, for its superior service quality and delivering precise solutions for the business’s needs. It is a cloud based management software built to cater the very specific and unique requirement of the organisation, they also offer Contact Centre Management and educational platforms for online learning. The software is compliant with the General Data Protection Regulation standards. BXP Software works on the foundation of customization and design tailor-made for your business, because no business is the same and thus no business’s problems and solutions should be the same. Through the use of cutting edge and industry leading technology, BXP software has helped household names such as FEXCO, One4all and “eir”. BXP Software hosts a custom suite of tools including CRM, Customer Contact Services Management, Product Quality Review, Online Learning and Education support and Recycling and Waste Management.
ABOUT BXP SOFTWARE
BXP Software revolutionises standard industry practices by fine-tuning their services to the clientele’s requirements. They host various industrial giants through our web-based software platform ranging from Online gaming, BPO’S, E-Commerce to Finance, converting sales to maximum proficiency and profitability. The company takes pride in its core foundation of listening, moulding and structuring each program that fits and suits the client profile, an approach setting BXP Software’s solutions apart in the sea of generic CRMs and sales management services. Their bespoke CRM solution is built dedicatedly for the client by their team.
The suite consists of four individual components that work in conjunction to build a multi-faceted solution, each component can also have singular functionality, according to the business’s requirements. These components holistically cover all customer and sales relationship management including CRM, customer contact and support, contact centre management and online learning.
BXP Software offers a cloud/ web-based application that is efficient in tracking and storing data and statistics and offers easy access anytime and anywhere. Clients can access and review data with clearly illustrated infographics and data models, all with mobile device support and compatibility. This simple yet meaningful data representation helps clients understand buying patterns, spending habits, uncapitalized leads and the needs of the client. This data is used to design and run a targeted marketing campaign bringing in new customers.
BXP software provides the business with every possible use-case application along with automated email delivery, client information and statistics dashboard; thoroughly detailed yet simple in interpretation. They also offer division of clients into clusters, a dashboard dedicated to logistics, debt and credit foray, a dedicated finance page and dashboard. Call centre and customer care executive management with a marketing and sales campaign regulation. Software can not only report silent losses but can regulate and segregate customers on the basis of priority to the customer care team along with the profile and details.
SERVICES OFFERED BY BXP SOFTWARE
- Customer Relationship Management or CRM
BXP Software’s Cloud CRM solution is unique in the current play-field as every individual component is tailor-made to the specifications of the business’s requirements. Company CRM’s software team does extensive communication, discussion and develop relationships with the client’s sales professionals though a collaborative effort a model highly customised and crafted is custom made. On top, the business only pays what is justified, They charge only for the functions in use, not for the services that are unnecessary. The company's robust four step plan, covers everything from discussion to development through initial testing and moulding the CRM software upto the client’s specifications, a truly indigenpus process.
- Contact Centre Management and Customer Service Solutions
BXP software was first built with customer service and contact centres in mind, our solutions help improve customer communication and enquiry completion, guaranteeing better responses and client’s satisfaction. As the software functions are customised, customer service executives can function better, overall increasing the customer contact productivity. It is both customer and service executive friendly enabling ease of use, owering standby times and speedy tickets resolution. The solution can also combine data gathered into new double reports which allows insight to the client that was never seen before, from new shopping trends to clarity of budgets and costs.
Every single business has its own unique criteria and guidelines for productivity, quality of work and errors. Our solutions help you integrate and apply these standards by customising the quality assurance program to the client’s specific criteria, so that the client can measure, rationalise and grade the performances on their own unique terms. Generic quality assurance programmes stick to the same cookie-cutter rules and regulations and inform the client only if the rules are being followed or broken, but BXP’s program will empower the client to understand if the application and implementation of these rules really improve productivity.
- Electronic Learning Solutions
BXP’S learning and education portal helps every client in educating and training staff or team members the right way, through the integration of updated teaching methods, state of the art educating methods and focus over the key demographics and use-cases, they enable the client to simplify yet precisely deliver staff training that works. The solution focuses on the key demographic of the audience, the targeted marketing campaign and its material, along with combined team training to empower clients in providing the training they want, who they want it to see and what they should see. As the software is cloud based, content can be updated centrally and can be quickly delivered and distributed, they also bring in quizzes, exams and IQ reports on the basis of team performance. It also simplifies display of all this information in simple yet meaningful infographics.
- Recycle and Waste Management
BXP Software offers a host of solutions ranging from customer grouping, segmentation, automated mails and information dashboards. Every client signing up with your business is automatically sent a welcome email and any message the business wanna deliver. Weekly, monthly and annual reports including all the sales statistics and comparisons are also displayed along with a robust coding system for customers, prioritised by the business’s demands. BXP Software’s solution also covers logistics information such as ETA, Delivery management and issues. Both campaign and customer service management allow a detailed report on calls, times, customer care executive performance.
PROS AND CONS OF BXP SOFTWARE
PROS
- A Highly Customizable Suite of Features and CRM:- The team at BXP software communicates and designs the tool upto the specifications of the business’s requirements, thus there is a solution made specially for the business with it owns specific use-cases. Can be fine-tuned and is tailor-made.
- Ease of Use:- BXP software’s solutions are quite easy to set-up, test and run with continuous support and communication with the software’s development team. The UI is well planned, simple, clear yet meaningful, thus making the journey from first run to regular use is quite easy.
- Great After Sales Support:- Once the tool is set up and running, BXP Software customer support team provides a great channel for quick and hassle-free for business and the company, quick resolutions are made. The customer care team is available for non-customers to open up a channel of communication over the challenges or new ideas the business has.
- Reasonably Priced:- The company is a relatively mid-sized business handling businesses that are mid-sized as well, their pricing options and plans are quite affordable and well designed. The customer only pays for the tools that they use, nothing is charged for functions or features the business doesn’t need.
CONS
- Can Be More Feature Rich:- The software offers high customizability but the scope of features and tools along with applications can be widened. Addition of new features and functionality will help the very well designed sales suite that the company already has built.
- Longer Bug Resolution Times: As the company is low to mid scale, with a numbered employee force, resolution of software bugs and security updates can be cumbersome and take time. Quicker updates can help strengthen the brand’s product.
CONCLUSION
BXP Software is a web-based, tailor made solution offering CRM and Customer Care Management, its core principle and selling point being extensive communication and discussion over the client’s requirement and customising their solution accordingly. An Business All-Star Accredited company, BXP software offers a host of tools for boosting sales and maximising profitability, there is freedom for the client in choosing the necessary tools, the suite works individually and in conjunction, the client is only charged for the necessary use not the whole functionality that the client does not use, this makes BXP software truly customizable and smart.
Products cover a highly unique Customer Relationship Management (CRM), Customer Service and Contact Centre Regulation, Electronic Learning for the staff, a robust Quality Control and Assurance Program and a Recycling and Waste Regulation Tool. All of these tools cover a wide base over the client’s needs for a successful sales and sale support team.