Overview:
ConSol CM, the web-based process management platform, can be used to digitise, optimise, and automate both internal and external business processes. The workflow engine and process designer enable the client to individually tailor each process, including the data structures, according to the client’s requirements. Instantaneously, the processor's finished user interface is provided through the user-friendly web client. Customers benefit greatly from digitization, transparency, and process speeding, as well as from sophisticated business logic and AI-based techniques for automating specific process steps or entire process chains. ConSol CM's completely integrated and process-driven user interface makes it possible to achieve the delicate balance between consumers and processes without a lengthy start-up period. The Client can give both the workers and consumers the ideal service experience with ConSol CM: The Platform enables the client to effectively combine and handle the widest range of problems in a single tool, accelerating the entire operation. All the various process phases are digitalized and linked together into a thorough workflow. The clients can impress their stakeholders with top-notch service by using ConSol CM.
About ConSol CM:
ConSol CM is a platform for process management that allows the client to digitalize the procedures and processes in the client’s venture. It provides three preset, pre-functional off-the-shelf solutions—CM/Ticketing, CM/Helpdesk, and CM/Complaint—that allows the client to start using CM right away. Additionally, a client can use ConSol CM to convert each of their unique processes into software if they have special business cases. ConSol CM can be adaptably customised to meet the client’s demand or reflect changes in the company. The Platform's ability to configure solutions to meet the client’s needs at any time is made possible by its modular design. And if the client wants to expand their system, Consol CM also provides additional functionalities with its add-ons. ConSol CM expands as the firm does since the resources are always scalable. ConSol CM is available as a cloud solution or as an on-premises option within the client’s IT architecture. ConSol CM fits in with almost all fields and industries where teams work on projects and with procedures that will be digitised. All ConSol CM users, including the staff and customers, gain from productive workflows that enhance the client’s services. We provide both adaptable out-of-the-box tools and the possibility to completely digitise the client’s unique procedures for the ideal CM experience.
Company's Services:
ConSol CM is unique in its method of operation, and its tools will make the workflow of a company more efficient and well-organised. Among the collection, a few features stand out, some of them are listed below:
- CM/TRACK: SELF SERVICE & CUSTOMER INTERACTION
CM/Track allows customers to submit and manage enquiries to the client. This relieves the burden on the client’s support teams by getting rid of the routine questions in each business procedure. Additionally, any communication through the portal complies with GDPR. Customers can use CM/Track to search for similar, previously resolved issues and FAQs, open tickets to see their status, process them, add comments, and submit files along with them. ConSol CM provides a very user-friendly web client for your back-office staff. Here, inquiries are displayed in real time as they come in from various source channels like email and the CM/Track portal. Naturally, tickets may also be opened directly in the web client, for instance in the case of phone queries.
- CM/EBIA: BUSINESS ANALYSES AT THE PRESS OF A BUTTON
ConSol CM provides comprehensive reporting capabilities using CM/EBIA (Embedded Business Intelligence and Analytics) as simple-to-use self-service components. Create reports and dashboards on its own without using outside software or hiring a report specialist. The client can prevent double user guidance for simple and secure usability with integrated single sign-on.
- CM/RESOURCE POOL: PRODUCT DATABASE
Contracts, hardware, product details, or SLAs are just a few examples of the additional information that may be modelled, mapped, and integrated as an autonomous entity into the add-on CM/Resource Pool. And in doing so, existing entities like contacts and procedures can be linked up with the data object "Resource".
- CM/OUTLOOK: OUTLOOK INTEGRATION
Emails and contacts can be transferred straight from Outlook to ConSol CM with the help of the Microsoft Outlook add-in, eliminating the need for staff workers to manually copy or write in information. This increases data consistency, lowers mistake rates, and saves time.
- CM/PHONE (CTI): TELEPHONY INTEGRATION
CTI stands for computer telephony integration, and CM/Phone is a CTI solution for ConSol CM. ConSol CM and the client’s company phone system are connected by CM/Phone, allowing the client to receive and place calls right from the ConSol CM web client. When a call is received, a pop-up window displaying the caller's name and phone number instantly opens.
- CM/MACHINE LEARNING: SELF-LEARNING TEXT RECOGNITION
The process management software now includes machine learning (ML) and natural language processing functionalities thanks to CM/MACHINE LEARNING. This means that the software can use appropriately trained algorithms to automatically handle time-consuming manual operations. These duties could involve assigning questions to the appropriate team and prioritising them according to the language used, the attitude of the customer, or the subject matter.
- CM/ARCHIVE: ARCHIV SYSTEM
Procedures can be permanently preserved outside of the ConSol CM database with the help of CM/Archive, freeing up space in the production database. An application called CM/Archive has a custom GUI that is based on a document database. The added value is an increase in system performance overall and a decrease in database storage expenses.
- CM/FORMS: SIMPLY CREATE WEB FORMS YOURSELF
Companies may quickly build and design online forms using CM/Forms. The response boxes are quickly added, and your form may be published online whether it is a feedback survey, a contact form, or a complaint form. Naturally, ConSol CM's business processes are linked to every form, allowing for direct processing of the recorded data.
Pros:
- 1. Since ConSol CM is an online platform, its primary goal is to address problems relating to using the internet to address problems affecting diverse organisations. Utilising the various items offered by ConSol CM is useful because most organisations want that kind of solution.
- Clients can manage their company processes in a wide range of application areas with ConSol CM. With its cross-sector knowledge, ConSol CM provides effective solutions for customer support or (internal) user helpdesk as well as the company’s sales management in the traditional CRM context.
- Using automated services makes it simpler to manage the work. Online portals can achieve their goals more efficiently by reducing their reliance on manual labour.
- The reports feature generates real-time data that aids a business bring creative new ideas to the table. The information portal can be used to fill in the gaps.
Cons:
- Other smaller enterprises and offline businesses have limited visibility for online coaching.
- Since the focus of improvement is also on technology-driven tools and automated processes. With each effort, manual labour loses credibility and sincerity.
Conclusion:
ConSol CM differentiates itself from other online firms because it uses technology to create a good environment. Businesses can combine many demands into a single tool with the CM/Ticketing solution. Finally, everything is neatly arranged in one location, so nothing is lost in personal email accounts or Excel lists any longer. Clients have high standards for the effectiveness and calibre of their internal services. The help desk, IT support, and ticketing solutions of ConSol CM helps businesses manage their information technology more quickly and provide better services. Greater employee happiness is the result. Customer complaints irritate businesses and cost them time and money. The ConSol CM/Complaint system is used by businesses in the production and service sectors to handle complaints and warranty claims as quickly, effectively, and reliably as possible. Reduce internal expenses, keep customers, and permanently fix any weak places. The performance of the organisation is improved by structured and ordered data files.