Overview
Getfly is one of the main suppliers of executive arrangements and devices to help business organizations in Vietnam. The company officially entered the market in 2012, when it was established. The goal of Getfly, which started out as software for customer service and management, is to become a synchronous and flexible business management platform. Consequently, businesses can utilize the Getfly solution to effectively and comprehensively manage the majority of their operations from a single platform including Marketing, customer service, sales activities, etc. it allows the business to function automatically, which saves a lot of time while still ensuring smooth operations and steadily increasing sales. Additionally, as an innovation organization, Getfly comprehends its primary objective prior to the widespread computerized change. Getfly is believed to be trusted by over 4,000 customers in over 200 different businesses at this point. Getfly helps businesses grow faster and overcome obstacles because of its experience, internal capacity, and customer support.
Introduction
Getfly, a digital technology company, is always aware of its mission to support the country's digital transformation and bring high-quality Vietnamese software products closer to large and small businesses. Getfly never ceases to grow and preserve. Getfly places a high value on its customers at all times. In order to "optimize profits, maximize value" and provide superior customer service, Getfly's leadership as well as its employees always maintain their enthusiasm, dedication, focus, persistence, and creativity. Some core values of Getfly is to always pay attention to what the customer wants, put yourself in their shoes to understand what the user is having trouble with, be a sincere partner, and supporting the growth of the client, it is also sophisticated in design, user-friendly, delicate in operation, and supportive of customers and support based on the business's characteristics that is not overbearing or mechanical. To manage customers and stop employee departures from leaking information, businesses need tools and those tools are provided by Getfly. The company wants to make work operations more efficient, but it doesn't control, measure, or evaluate how well its employees' work is done, customers are neglected frequently, and businesses want to automate marketing and continuously nurture them, marketing costs are high because there are no measuring tools that can help businesses run their operations more effectively and all these issues can be sorted by using Getfly solutions. Getfly CRM's customer care and management software solutions are advantageous to SMEs in Vietnam. By closely managing the Before, During, and After-sale process in a systematic and methodical manner, you can support interaction management between the Marketing, Sales, and Customer Care departments on a single platform. The application makes the process easier to follow, saves time, makes the most of available resources, and makes money.
Services
- Calendar/Reminder System: The customers are notified of upcoming events or tasks.
- Contact Management: The software stores and finds contact information of its customers like names, phone numbers, addresses, and social media accounts.
- Interaction Tracking: The client can add notes and keep track of conversations with particular contacts.
- Customer Segmentation: It divides the customers into segments/groups based on gender, buying habits, interests, etc.
- Sales Pipeline Management: The platform tracks prospects, goals, and quotas. It also helps organize and manage sales activities to generate an effective outcome. With the help of sales pipeline management, businesses can assess team performances and how efficiently they can turn interested leads/prospects into permanent clients for the business.
- Social Media Integration: The software integrates with social media platforms such as Facebook, Twitter, LinkedIn etc.
- Task Management: Customers can create lists of running tasks and their status to keep track of the tasks.
- Lead Management: It helps in generating leads or contacts, storing information about those leads, and tracking them throughout the sales process.
- Storage: The data is stored at a centralized location for easier access.
- Lead Qualification: Based on specific behaviors, score a lead based on their quality or likelihood of buying.
- Marketing Automation: Marketing activities should be planned, tracked, and evaluated according to the customer’s reach.
Pros
- From any smart device that is connected to the Internet, the customer can access the system at anytime, anywhere.
- Easily accessible centralized ownership of all customer-related data.
- Creates a smooth collaboration between departments and staff.
- It is simple to effectively monitor customer status.
- Keeps the customer service process in mind.
- Easily update the quantity and status of customers for each staff member in charge.
- It offers a free trial.
Cons
- With so many features, it gets confusing to learn how to use the software without proper training.
Conclusion
GetflyCRM is a CRM system made to help small and medium-sized businesses with their day-to-day operations. The platform offers e-signatures, billing systems, calendars, and a variety of other features. It facilitates sales processes and leads generation for businesses. Getfly CRM has rethought what SMBs can get from a cost-effective CRM. It is fueled by cutting-edge solutions as well as ready-to-use add-ons and customizations to meet all of your expanding business requirements. The customers can be managed at any time and from anywhere with the help of Getfly CRM. Getfly CRM makes it easier for businesses to go digital, makes it easier for departments to work together more effectively, and helps automate businesses by establishing standard procedures. It utilizes brand messaging to assist Vietnam's small and medium-sized businesses (SMEs) in better serving their customers at an affordable cost. It also offers robotized client care with pre-laid email promoting scripts, building client entrusts with organization items and administrations. Getfly CRM enables active management of all marketing channels, including Facebook, the website, and CRM-pointing satellite websites. All customer data is automatically imported into CRM so that staff can assist customers as soon as they receive registration information. A Call Center solution that enables businesses to care for customers at any time and from any location is owned by Getfly CRM. All data traded with clients is saved in the client history. Train employees in telesales techniques, control the quality of incoming and outgoing calls and investigate customer complaints when necessary. The goal of Getfly is to effectively manage the majority of their operations from a single platform and is certainly leading towards it faster than ever.