Overview-
GreatSoft CRM is a software that is mainly suited to improve the different accounting elements of a business organisation. For any working business, the accounting feature is one of the most important features that requires constant regulation and maintenance. The improvements in the accounting feature of any firm has the ability to augment all the other features as well including the several departments of a functional business organisation. It helps bring in greater profits as the efficiency of the business processes is increased manifold.
Ths CRM software helps in compensating for the poor infrastructure of many firms that keep them backward despite having the necessary resources to move forward. It provides the firm with a variety of top-notch tools that are required to implement ground breaking changes that are important for thrusting the firm into the feature. GreatSoft provides certain CRM solutions that are designed to provide valuable technical support while improving the overall functioning of the firm.
Introduction-
GreatSoft CRM software traces its history back to 2001 in Cape Town. It was designed to act as a cloud solution for helping clients with a huge functioning business machine in their command. The main selling point is the huge emphasis it puts on the security of crucial client data while not compensating for the speed of data transfer and overall production of the firm. They also improve the flexibility of the firm while focussing on the functionality to cater to the best interests of the clients. GreatSoft CRM is a software that is led by a very experienced team of professionals who are aware of the changing times and the different issues that keep coming to the forefront. This team of experts are constantly on the lookout for possible improvements to the software that will help to improve the working and efficiency of the software.
GreatSoft is a system that is well-versed with the intricacies of the subtle art of accounting. Thus makes their knowledge of a CRM software very complete and logical. This gives a huge boost to the flexibility of the software as they easily and deftly create a custom solution that is very much apt and perfectly designed to meet up to the challenges of any firm or business. The foundations that are given importance by the software helps in predictions of a secure future growth of the firm while removing bugs.
They have been around for over two decades and have now accumulated a lot of valuable experience while managing businesses. They have the distinction of working with three of the Big Four companies in the African continent. They have also worked with a variety of different firm sizes including both medium and large accounting firms. This experience of working with a variety of handles makes them a sought after CRM amongst businesses.
Services-
- Practice Management Software- GreatSoft is the perfect software for Accountants. Nowadays CPAs, accountants and bookkeepers have to go through a lot of information that has to be segregated into several categories for deriving a proper meaning from the recorded information. To be able to achieve this, they need the services of some powerful accounting tools and resources. GreatSoft is software that can provide these requirements to help them grow their practices while guaranteeing better service to clients. Practice management can also be broadened to include the likes of time and expense management, billing and processing, debtors and lock up and the general ledger. Time and Expense Management is also important from the business point of view as well as the customer point of view. It refers to the proper time management by proper scheduling of the different tasks for the department while also guaranteeing minimum or no time wastage in repetitive or unyielding tasks and clients. For this purpose they provide an easy to understand timesheet system that can be applied to schedule all the work. They can also help find the profitability from the different work and paint a picture of the revenue of the company. To foster flexibility of operations and greater client satisfaction, GreatSoft also provides a very efficient billing system. The Software makes the entire billing process very easy and can be used to charge clients from anywhere on the planet and from any device with a proper internet connection. They have designed an integrated Cash Book for the recording of the credit or debit of the company. The process is online and therefore no chances of misappropriation by employees.
- Client Management- Client Management refers to a system that maintains the proper monitoring and management of clients and their requirements. It is designed for those professionals who attach a lot of importance to time in their work. It is an efficient CRM system that is specifically made to perform the important recording and accounting tasks within a stipulated time. Communication with clients is important as otherwise there are fair chances of a communication gap. Such a gap may damage the supply chains while making the customer experience of the company extremely poor. Thus, time based services have to be provided to clients as it is key to greater efficiency of business functioning and overall superb satisfaction of customers. Also, provisions for new products and services have to be made regularly to guarantee the survival of any professional service.
Pros-
- Flexible for all business sizes- GreatSoft CRM is a software that can be scaled down or up to meet the requirements of every business size and functioning. Large, medium as well as small organisations can apply this software.
- High flexibility- The software is considered extremely flexible and can be integrated with almost every design. As different accounting firms have varying structure, the team can easily customise the systems to create a system that will work the best with that particular firm.
- Document Management- GreatSoft makes provisions for easier online document management. This improves the communication networks between firms and makes collaboration with the clients easier.
Cons-
- Costly- Any CRM comes with its own set of costs. GreatSoft is no different and the main cost is the implementation costs during the initial application part of the software with the system.
- Business culture- One pertinent problem with Greatsoft is the poor business culture. There is a lack of commitment and resistance to change in the working hierarchy.
Conclusions-
GreatSoft thus is a modern CRM that has the ability to do wonders for any business. They help businesses spread their working range and span and are able to market their products out of one's database. Emphasis is also put on a selected audience who are expected to sympathise most with the system. This foresight guarantees easier growth for the firm and securing future business. The customers are protected as the core customers of the firm while preventing other companies from entering the fray.
GreatSoft helps improve the relationships with customers that improves the overall profitability of the business. It augments the efficiency of the processes that improve the interactions of the businesses with customers. This is made possible by recording large volumes of data and allowing data analysis to prepare a meaningful synopsis or plan of the business. This improves the knowledge of business regarding their customers and helps provide greater customer satisfaction.