Overview-
Grow CRM is one of the most sought-after CRM software in the cust omer management software market today. It is described as a self hosted customer relationship management software. It is designed with a set of the most robust features to make it an all-in-one tool that is suitable for managing the tasks of every business while providing high levels of macro management to the firm. The software is able to integrate sufficiently well with the business to handle clients, projects, leads, tasks, invoices, and payments all from a single database and with the least hassle expected.
While it is not a free software, the pricing system is extremely user-friendly. It follows a single payment policy right at the start and then it can be used for as long as possible. Unlike many others, it does not charge an additional installation fee from the business making it an extremely cheap and competitive software.
Introduction-
Grow CRM was acquired by Epicor as recently as 2022. Its initial design was to create a software that is able to provide all the business management tools under one software system. The pricing was meant to serve the needs of businesses of every size and working capacity and doesn't have any troublesome recurring costs. The single payment, in the beginning, is also very less and economical for many organisations as it stands at a mere 45 dollars.
Meanwhile, Grow CRM helps the business connect better with their clients through a variety of communication improving tools like better mailing and online systems of communication while also focussing on providing good customer service. To provide all of these, there is a dedicated team of workers sitting behind the desk of Grow CRM. They also make it possible for the businesses to work remotely from any location and on any device that is compatible with the software system and with a strong enough internet connection.
Grow CRM helps manage the business by streamlining the workflow. It is made possible by using milestones in the field of various task achievements. This helps paint the picture of a firm's real time functioning and efficiency. It points out the important tasks and the pending ones while emphasising on the capitalisation of the resources of the firm to help them achieve the maximum possible efficiency and production. The control can be extended to sending invoices to customers and even recording the payments from time to time.
From the beginning, the CRM software was designed to be an application that is full of robust management features that are easy to use and implement. The software is flexible and can be easily integrated with any business system. Hence, all the projects can be managed from a single database without much hassle and with maximum efficiency.
Services -
- Time Tracking- For any business, it is a very daunting task to keep track of the amount of time that is allocated to a project and the amount that is actually being used for the project. A proper schedule has to be prepared beforehand to manage the different projects with the utmost efficiency while not compromising on the deadlines and customer satisfaction. The billing can then be confirmed as per the recorded time. Time-tracking software is a major development in the current world of management software that has been designed to help businesses with scheduling of their tasks. It falls under the category of computer software that is equipped with the ability to record time that is being spent on tasks or projects by the employees and departments. The software, though has wide ranging applications, is mainly used in industries, mainly those with time related payment systems. This refers to freelancers and hourly workers and also professionals who charge customers as per their time of usage of services like internet cafes and lawyers. This time-tracking software supported by Grow CRM tool is very useful in the sense that it can be used as a stand-alone or can be integrated with other applications like the project management software to help bring scheduling and micro-management to the foray. It can be considered to be an online version of the traditional paper timesheet. The system of usage is very easy and requires the Employees to enter the duration of their task manually in the server. The software provides an option for automated recording of this data but requires the input of the entry and exit timings of the employee.
- Project Management- While time management is key to proper business management, project management is another wing of the same department. This feature helps businesses to deliver quality projects on time. Grow CRM has the capacity to make the different departments of a firm collaborate with one another smoothly and assign them tasks while also sharing files and making provisions for easy chatting. It can be broadly extended to the process of leading and monitoring the work of a team under a business and helping them achieve all the project goals as per the requirements of the client. Grow CRM takes a variety of constraints into the game like the scope, time, and budget of the form before going for a final product design. The work also includes the optimisation of the resources available to the department to meet the desired level of efficiency and output.
Pros-
- Scalability- Grow CRM is designed to be a perfect tool for the handling of a lot of data. It is especially apt for those businesses that have hundreds of dashboards and thousands of users and record huge customer interactions every day.
- Ease of use- Grow CRM is built to cooperate easily with any business system easily. It can be used with minimal training and time investment.
- Easy customisation- The software is very flexible and has high levels of customisation value which makes it compatible with several businesses.
Cons -
- Difficult to use- Even though the design is meant to be very compatible, there are several features that require practice to get used to.
- Backward technology- The current features are extremely backward and lagging behind other softwares in the market. Upgrades are frequent but a lot more is expected.
- Limited integration- There are many systems with which it has limited compatibility and integration possibilities. That limits its use.
Conclusion-
Thus, Grow CRM is the picture perfect CRM for any business that is aiming to record phenomenal growth in its proceedings. The main objective of the project management faction of the software is to help produce a complete project by the company that is able to comply and work along with the auspices of the requirements of the clients. It promotes the smooth running of the production line up of the company and does not compensate for the efficiency of production.
They also make provisions for a very helpful and interactive help desk system for the customers. It aims at improving the customer satisfaction by helping meet the requirements of the customers and meeting their every need respectfully. For the business, this facility records important data about the customer moods and helps them keep in touch with the market changes and features. All of this helps the firm to remain contemporary and meaningful in the market.