Overview -
A main reason behind the implementation of a CRM software is to achieve a brief idea of the requirements and desires of the target group of customers. This essentially decreases the time needed by firms to analyse and understand the customers. A CRM system makes the process hassle-free by allowing the owner the freedom to apply several tools for the proper organisation of all the recorded customer data in one place. It guarantees the business's top brass a complete and detailed picture of the target and potential customers along with their requirements, buying habits, and detailed records of previous discussions or altercations with them.
This workflow automation forms the basis of the system manoeuvres coupled with the automatic actions programmed in the software. For example, the user could implement the automatic features of the software to send a message or database over to a sales representative without any manual interference. This feature essentially minimises the workload and makes the process much less cumbersome while taking care of every minute detail of the team's sales and marketing tasks.
Introduction -
Founded in 2014 in the US, the Hyperteam CRM has quickly risen the ranks to become one of the most iconic CRM businesses in the world. It has expanded phenomenally across the globe with its international branches provision service to around 1500 users across all nationalities. The software is also very versatile as every industry vertical is tolerated on the site. Yet the reason behind its meteoric rise in support amongst the customers has been due to the amazing array of features that they offer. These include a calendar or Reminder System, an efficient Contact Management group, improved document Storage facilities, email Marketing, Interaction Tracking, Integration of Internal Chats along with segmentation of departments. It also provides some of the most professional and dynamics Lead Management, Task Management
and Territory Management facilities.
The Hyperteam system works hard together to help acquire more and better contacts, to be able to close more deals, hire more employees, and patent better and higher quality products. The customer support is also very robust and the training is completed by live online classes or webinars.
While a growing business can be extremely challenging at times because with uninterrupted growth the amount of data that has to be received, processed, organised, and distributed also increases manifold times making it a logistical hazard for the firm. Proper sorting of the data is necessary as it has to be relayed to a multitude of people operating in a variety of different yet crucial departments. There is a high possibility that contacts having the potential of being amazing opportunities are simply forgotten or misplaced and rendered worthless. Important information gets compensated due to poor communication between the different wings of the business resulting in the frustration of the customers and employees. It is to tackle these problems that web-based solutions like Hyperteam have built their foundation on.
Services -
Hyperteam provides a wide range of top-notch services to its customers. Some of them include -
- Hyperteam intranet- Hyperteam in order to facilitate its services has created its very own intranet services. A combination of the power and ability of cloud, mobile and social technology has culminated in the HyperTeam’s portable intranet portals that help deliver various sources of company information while maintaining a fun and collaborative environment! It is the perfect tool to engage their employees and keep everyone in the loop of the company along with the homepage event calendar. It also helps generate campaigns to influence the employees to get actively involved. Deliver new and exciting information each day with the company newsfeed. Additional morale bolsterings like recognition of the “Employee of the Month” by making the recorded data on employee performance easily accessible. The main feature is the storage of all the company data inside one central information bureau and the subsequent eradication of duplicated files and lesser cases of dispersed knowledge. Also, the search engine supported by the Intranet is extremely robust and known to quickly find the required information with dint of their powerful searching and filtering capabilities. The interface is user-friendly and has the advantage of being able to work from anywhere and anytime without any hassles.
- Hyperteam PM Toolbox- HyperTeam has experienced multiple companies struggling with their woeful management of complex projects. For the organisations craving a better management system, there is the PM ToolBox feature. It is renowned for being a customizable and user-friendly tool that is especially adept at micromanagement of small and medium-sized projects. One of the main features of the platform is the revolutionary Project manager view that provides a separate project manager view for a complete no holds barred snapshot of the project. It allows brisk hassle-free surveying of all the project tasks, alerts, and notifications at the same time making it easy to follow up on the task assignments. while allowing a healthy comparison of the project plans to the ground-level project progress. The system is designed to send immediate notifications to team members after the process of task assignment with each team member's tasks being listed on the home page.
- Project automation- To boost its efficiency, Hyperteam has its homegrown automated contract Approval solution that permits organisations irrespective of the extent of their functions to surgically manage their contracts beginning from the conception and document assembly following all the way across approval, reviews and signature. This modern solution system reduces dependence on foreign resources while augmenting contract security, and ensuring proper surveillance and recording of every step of the process.
Pros-
- User-friendly - All the services like the PM Toolbox’s SharePoint interface are intuitive and can be mastered easily. That reduces investors in training.
- Multi-project management - The systems are made to manage multiple projects at the same time while generating progress reports in every project as well as deadline alerts.
- Centralised doc management - The PM Toolbox ensures the safekeeping of every project document in one centralised information bureau. It also allows easy accessibility permitting edits while looking out for intruders.
- Collaboration - Hyperteam represents collaboration at its most beautiful. The system has provisions for simultaneously editing documents, delegating tasks and sharing of reports.
Cons-
- Expense- The software being the most revolutionary is still very expensive for most groups. This limits its usage.
- No dashboard - While offering a multitude of features, Hyperteam doesn't provide an activity dashboard for the management of the data.
- Device compatibility - While it's available on most PC versions, its access is still not allowed on mobile.
- Hyperteam has limited social media integration thus, making a dent in its popularity and versatility.
Conclusion -
HyperTeam firmly believes in its customer number one policy. That was the reason behind its investment in the SharePoint Solution program which ensures the best possible service to the customers. One of the main foundations behind their ideology is efficient complaint management. This is achieved by their robust Complaint Handling Solution. It is a customizable SharePoint application that routinely documents, tracks, and settles customer disputes and records customer complaints with mechanical ease. These complaints are then quickly meticulously documented or audited with a complete recording of every communication with clients. This ensures complete visibility and prevents an operational myopia while allowing for rapid follow-up with infuriated customers.
The supreme workflow support including opinions and approval of documents allows proper management of pending documents. The system also has improvised systems for document versioning while providing secure access control. Timelines and schedules are given utmost importance to prevent any lagging of the work, especially on longer projects. This is achieved by timely reporting and alerts in case of pending work.