Overview-
iQDesk CRM is a free software that is designed to help businesses grow phenomenally by following the most optimum path to development. It empowers owners to manage and control their business aspects online from the ease of one's home or couch. It also provides a free trial for cautious owners who are seeking a demonstration of its compatibility before making the final choice.
It has been described as being extremely intuitive and can be set up quickly and deftly. The functioning is also very simple and can be learned without too much investment in training thus saving a lot of precious time. The main installation takes as much as 5 minutes and one can start writing and sending SMS soon after the successful integration of the software with the systems. It can also be used to manage the firm schedule and bookings. They help is creating simple yet sophisticated management tools to foster better monitoring and control of the business.
Introduction -
iQDesk traces its history back to 2006 when it was founded in the UK as a tailor-made business software compatible with both mobile and web forms of management systems to assist businesses. The founders were the Siacolm couple of Assaf and Nira Sciacolm who made the foundations of the CRM company as a private institution.
Although the software finds a wide range of usability, it is apt primarily for businesses of smaller groups as it helps in the collaboration of different departments under one organization. It creates several users and assigns each one of them different roles in the company after performing a thorough background check of their abilities. The aim is to ensure that they are able to bring out the best in everyone while guaranteeing no confusion about the task allocated to each worker.
The software fosters high levels of interaction with different employees and helps in creating easy and lucid communication with the clients. The main aim of using categorically eliminates the dependence on emails while communicating with clients. This type of simple and one-way interaction helps keep a clear log and record of everything that goes in between the business and the customers.
The software has a unique and dynamic feature of making decisions based on the financial conditions of the company including the cash at hand and the bad debts. It is extremely focused and deeply influenced by the financial health of the business as it is capable of offering highly intuitive financial modules including the likes of the Quote tool, Cash Flow module, and the Project profit monitor for a better understanding and management of the same.
iQDesk can be customized to meet special requirements and is very flexible. Special fields and charts can be added to the software so it is able to integrate better with the exact business needs of a firm.
Services-
- Contact & Account Management-Contact management has become an essential service for keeping proper digital records of important customer data. It is defined as the process that includes the storage and tracking of data on customers' behavior, buying potential, and leads. On one hand, this service helps in providing a better understanding of the target customer ideas, and on the other, it can help the business grow and diversify its customer base by having a fair idea of the untapped customer sources. iQDesk also provides the option of a potential upgrade to customer relationship software. A customer relationship management software can help record and furnish an advanced set of data that helps in allowing an increase in engagement between the company and its customers. This software is extremely reliable and contemporary with the ever-expanding business world. With the days of exchanging napkin notes and business cards far behind us, the fast-paced business world of modern times makes it difficult to remember and record every customer’s name and their individual preferences. The storage of such hard-copy data is very difficult and cumbersome. That has made it important to store data electronically as it also supports easy sharing of information with other team members when required while continuously gathering important sales-related information to successfully interact to the maximum possible extent with clients and customers.
- Partner Relationship Management- Partner relationship management is especially common in IT industries as it is a comparatively sophisticated system consisting of methodologies, complex strategies, high-end software, and web-based capabilities. They are designed to help a vendor better manage relationships with business partners. The general purpose of any PRM is to empower vendors to foster healthy relationships with their partners through the introduction and application of reliable systems, processes, and procedures for proper and deeper interaction with them. The iQDesk PRM systems are composed of a Content Management System, a partner and customer contact database, supported by a unique partner portal that allows partners to chip in and interact with a vendor's sales opportunity database while also obtaining a brief idea of the product, pricing, and training information.
- Opportunity & Pipeline Management- Evey business gets the opportunity to finish sales. However, maximum efficiency is needed in this process to ensure maximum profit. Sales opportunity management combines all the processes behind the tracking of all the opportunities for potential sales across the pipeline and converting them into recurring revenue. Employing the correct opportunity management tool can help an owner effectively win opportunities by improving connections with the right target group of people, and by bringing together all the necessary information together in a single place.
Pros
- Mass accessibility- It is accessible on all devices including mobile and even on a web platform. This means a wide compatibility range. It's an extremely responsive system that can help anyone work from anywhere.
- Availability- It is available 24 hours a day and seven days a week. Any problem or Customer support can be provided at any time of day and any place.
- Comprehensive- The solutions are comprehensive and complete which allows proper-based marketing to expand the sales system. The interface is very intuitive and is equipped with a variety of tools for all requirements.
Cons
- Obsolete interface- The interface is extremely obsolete when compared to the tools and specialization offered. This makes it difficult for modern companies to employ it.
- Complex- Although the developers have tried to make it easier, the customization feature can be cumbersome and difficult to use. Thus, additional training may be required to fully understand its features.
Conclusion-
Every business exists with the sole intention of generating leads for its future growth However, many of these leads if not correctly capitalised on may fail to bring in revenue as deals may fall through. The software helps in creating leads, nurturing them, and the final conversion into worthy dealings if interest is seen from the customer end.
This helps the vendors streamline processes while collecting and assessing data about the various stages of the partner sales management dashboard. iQDesk is very interactive and can be shared online with others. By sharing the software with the employees and clients, they will be able to see the relevant pages by a simple logging into the main database.
This amazing software is also very much on the economical side for most businesses. While it is not totally free, it costs a bare minimum of $99 as a one-time fee. If it is bought directly from the main server, the cost is $45 a year.