Overview:
OpenStream.ai is a cutting-edge AI solution that will revolutionize intelligent enterprises and help them create and implement high-performance AI solutions. With the help of its primary AI Enterprise Virtual Assistant (Eva), businesses can automate and streamline many of their essential information management operations without spending a lot of money on custom development.
The conversational AI platform is embedded with highly efficient enterprise applications. Openstream Eva understands natural language and performs cognitive tasks like organizing information or making decisions based on user input. It can also hold conversations using natural language processing (NLP). Eva makes it easier for companies to manage their data by automating some of their processes. For example, if you ask her how many customers we've had in the last month and bought product X, Openstream can crunch all that data for you and quickly answer without requiring someone from IT to do it manually.
About OpenStream CRM:
Openstream is an AI platform that uses machine learning algorithms to analyze data from multiple sources, including audio, video, text, and images. It can process large amounts of information in real-time and understands context better than any other product on the market today.
Using Openstream AI to analyze large amounts of customer data, like email correspondence or purchase history. You can get personalized insights about how they want to be communicated with or what kinds of products they're interested in buying. This helps you save time on repetitive tasks like email filtering or predictive analytics while ensuring that your customers get the personalized experience they expect from your brand.
Openstream is an advanced conversational AI platform that uses multimodal input to create an immersive user experience. It's context-aware and multilingual and can process inputs through multiple channels at once. It also uses an advanced NLP engine that's ethically designed. Its easy deployment lets you start building your own personalized bot in just a few minutes.
This makes it perfect for use cases such as insurance (which needs to know about things like whether or not someone has a preexisting condition), healthcare (which needs to know things like whether or not someone is pregnant or diabetic), and financial services (which needs to know things like whether or not someone has enough money in their bank account).
Company's Services
Openstream ai serves a wide range of industries with its multi-sensory inputs, context awareness, easy deployment and multilingual features. Some of the industries served by the Openstream Enterprise Virtual Assistant are:
Eva for Contact centers allows businesses to optimize resources and maximize customer satisfaction by providing personalized experiences across multiple touch points.
- It uses artificial intelligence to match every call and chat you have to the precise marketing campaign that started it. It reveals which Ads prompted an action( a call or an enquiry) and which keywords were essential for the conversion. The keywords can then be used to improve your conversion rates.
- For businesses that use a variety of digital media, Openstream CRM is an excellent choice. All of your calls, texts, internet forms, and chat support are forwarded to a single inbox. You gain greater comprehension and a sense of visibility as a result. Additionally, it works well for smaller businesses with just one human agent handling all channels. These outstanding features make automating your contact center simple and cost-effective.
- Claims, new policies, legal wrangling, paperwork, audits, and other issues are constantly flooding insurance businesses. The majority of their normal business processes, which require procedures, can be handled by Herbie. The voice assistant Eva can communicate with consumers and offer useful information at any time and any place.
- With the help of Openstream CRM, businesses can digitize, deliver, and decode every step of the customer journey, from lead generation to sales and onboarding to account management, servicing, and retention. It enables businesses to offer their customers stunning digital experiences. And thanks to a range of AI-powered solutions that seamlessly interact with businesses' existing systems, Openstream CRM accomplishes all of this in a quick and affordable manner.
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Eva for Financial Services
- Openstream.ai Eva for financial services provides self-service digital engagement solutions supporting context-aware multimodal interactions. It integrates seamlessly with backend applications to provide an immersive customer experience, leveraging continuous real-time intelligence.
- Leveraging AI to reduce operational costs, de-risk and stay compliant with the firm's technical regulations will allow your organization to maintain its competitive edge over other financial services companies that do not use this technology.
- It improves loan and credit decision-making processes by using the deep insights provided by Eva's real-time analytics capabilities, allowing for faster decisions while maintaining quality outcomes. The multilingual approach allows you to automate the customer's investment journey by using Eva's natural language processing capabilities along with pre-built customizable templates to deliver personalized content based on each individual's unique needs and goals (i.e., retirement planning).
- Openstream AI is also embedded with virtual enterprise assistants for healthcare. It understands natural language and processes information in real-time to provide accurate answers to questions about patient health records, lab results, medication lists, and more.
- Additionally, you can consolidate your communication efforts with clever tools and easily establish a connection with your patient. By utilizing features like activity tracking, insights, and patient feedback, you can also develop and implement CRM solutions in your hospitals and medical facilities.
- You may have complete control over everything from billing and accounting to chatbots and email marketing to task management, all in one location. To keep track of every patient, physician, and member of staff at your fingertips, you can also use this healthcare CRM solution on your Android and iOS mobile devices.
Pros:
Transparent Algorithm: All of its algorithms are transparent and explainable, so no one will be surprised by how the system works or what data is being collected about them.
Easy Deployment: As the deployment is easy and doesn't require any complex IT infrastructure changes, this tailor-made AI solution can be up and running in no time.
User-Friendly Interface: The collaborative nature and the user experience of Openstream CRM is top-notch. The Ea dashboard is user-friendly and lets you have the right conversation at the right time with the customers.
Responsive Support Team: The support team of Openstream.ai are skilled and handle queries with professionalism, and guide you through the entire process.
Reduced Operational cost: It will reduce operational costs because it requires less human input than traditional CRMs do. This means companies can spend less money on hiring people or paying for software licenses.
Cons:
Lack of human Interaction: The AI CRM can solve their problem fast and easily, but the customers will grow increasingly frustrated if the issue is not fixed and they are unable to speak with a human agent via AI. If customers converse or text with someone they think is real but is actually a bot, they will be unsatisfied.
Requires proper training for better results: While the software is user-friendly, it still requires proper training to get the most out of the features provided by Openstream CRM.
Conclusion:
Openstream's Eva orchestrates fast, intuitive, and frictionless user journeys leveraging a multimodal interface, meaning it can understand inputs from different sources (text, speech, etc.), making it highly customizable and easy to use across industries and languages. The NLP engine is one of the most advanced out there. The best part about this CRM solution is its ability to process natural language at scale while maintaining accuracy. Plus, the software is context-aware, so you can be sure it will work properly no matter what type of customer interaction you need. It's ideally suited for tasks like predicting when customers are likely to cancel their service or which email marketing campaigns will resonate most with which audiences based on their demographic information. And because AI systems learn from the data they're given, the more information you provide them, the better they'll be at doing their job. It offers solutions for mobility, artificial intelligence, and enterprise software & services across several industries. It is designed for the digital transformation of businesses employing distinctive voice-enabled virtual assistants to automate their business cases with multiple-fold ROI.