Overview:
Snapforce CRM software is perfect for small and midsized businesses that provide telephone functionality. It is the only CRM available on the market that provides a virtual PBX phone system as a standard module for all new customers. This makes Snapforce CRM the only option for businesses that fall into these two categories. Snapforce is a customer relationship management (CRM) platform that runs in the cloud. It also has a built-in call center and phone features. You will be able to set up a phone system with the help of the application that will allow you to listen in on and record talks with callers. You can also set up an unlimited number of conference calls, each of which can have up to 25 participants. Your customers can leave messages using the voicemail system, and Snapforce keeps these messages in user mailboxes that have a capacity of up to 500 voicemails each.
About us:
The cloud-based Snapforce CRM software is good for both B2B and B2C businesses in almost any industry, and it comes with a virtual phone system as part of the whole package. The customer relationship management (CRM) system that Snapforce offers can be bought at three different price points. The sales automation module is an essential component of this overall system. In addition to this, it provides an integrated capability for marketing automation, customer service and support, web-based self-service, call centers, field services, social CRM, help desks, channel management, and knowledge management.
Snapforce gives people who work in call centers instant access to complete customer profiles that include information like phone calls, emails, and notes. This lets them learn more about customers, keep track of their past interactions, and look for patterns. All of the calls that are made by agents using either their office phones or their mobile phones can be easily logged automatically by Snapforce. When managers have access to this information, they can use measurements of call volume in real time to make reports about the company. The Snapforce CRM services and tools can be used by signing up for a subscription, which can be priced per user and per month.
It also keeps track of past contacts to help give an overview of the situation and help get the results that are wanted. The SnapForce Mailbox is an incredible product. Not only does it help to automatically sync emails with your clients, but it also helps to organize the emails that have been received. When you get bulk mail, it can help you and your team prioritize the things that are most important to them. SnapForce is the first system to include a cloud phone system for businesses that are built right into the software. This system enables limitless calling, call transferring, forwarding voicemail to email, and dial-in conference bridges. The software is straightforward to operate. You have the option to receive personalized notifications, which can supply timely updates that are tailored to your needs. The system is not overly complicated and does not have a lot of different parts that are difficult to understand.
During the whole setup and configuration process, Snapforce professionals collaborate with your CRM administrator to ensure a smooth and successful outcome. Support for complete customization of the Data Migration System is also provided, along with several training sessions for administrators. Snapforce servers are spread across three different data centers: EU-Central, US-Central, and US-West. System redundancy to back up your customer relationship management infrastructure “Snapforce is PCI-DSS ISAE 3402 Accredited and Compliant, ISO 9001 Certification to ISO 14001, and ISO 27001 Standards Certified AMS-IX (AMS-IX) Compliant.”
Company's Services:
SnapForce provides an excellent opportunity for customization, which is exactly what many organizations require. As a non-profit group, Snapforce keeps track of daily contacts and makes sure that all of the information is as up-to-date as possible by talking. SnapForce is an excellent and convenient tool for monitoring and following conversations. If you get a lot of emails from different people regularly, Snapforce may be able to assist you in organizing all of the information in a clear and organized fashion.
The following are the services and features that Snapforce CRM offers:
Key Features
- Full barcode installation
Additional features
- Online assistance (forums, tutorials)
- Technical support (phone, email, chat)
- Online voicemail
- Call transfers
- Call barging
- Call tracking
- Call coaching
- Call queues
- Automatic call distribution
- Video conferencing
- Conference bridge with dial-in and toll-free included
Most importantly, the Snapforce CRM software helps businesses and organizations eliminate all manual tasks, such as call recording. Moreover, you can combine this application software with Snapforce's world-class CRM to make the most of it for a seamless system platform.
Integrations & APIs
Snapforce CRM provides APIs for connecting to various IT applications, including CRM. Through a plugin, extension, or API, these integrations, for instance, enable data interchange, database connections, or even file synchronization between multiple computer systems (application programming interface and programming interface). Snapforce CRM software can connect to at least one other platform so that data can be shared between programs, the output can be increased, and workflow can be improved.
Setup & Compatibility
Snapforce CRM works with most business applications and operating systems (OS), such as Mac OS, Windows, and Linux (Chrome, Firefox, etc.), because it can be accessed through a browser website and is available in SaaS mode. This CRM software can be accessed remotely (in the office, at home, while traveling, etc.) from several mobile devices, such as an iPhone (which runs on the iOS platform) or a tablet or smartphone that runs on the Android platform. It does have a mobile application that is accessible through the Play Store and the App Store. A reliable Internet connection and an up-to-date browser are necessary.
Pros:
There are the following advantages of the Snapforce CRM application that one must consider:
- Snapforce CRM is an incredible and remarkable platform that allows for the effective management of your company. It is a very adaptable program that can be adapted to meet the requirements of any business, regardless of the sector.
- It has a wide range of features, such as tools for sales automation, marketing automation, field service, web self-service, social CRM, and channel management. The management of contacts is carried out effectively. It's helpful to keep track of the people you talk to every day, and doing so helps you get new information every time you talk to someone.
Cons:
There are the following disadvantages of the Snapforce CRM application that one must consider:
- Customer Support needs a little improvement. When switching between various workstations, you can see and experience a delay in incoming calls. The system is susceptible to bugs from time to time.
Conclusion:
Snapforce is an innovative all-in-one solution for customer relationship management (CRM), telephony, and call centers. It also has built-in reporting, emailing, and case management. The CRM application lets you manage both accounts and opportunities. Each one has a communication timeline, a way to attach documents and files, and a way to map out where things are. By utilizing the opportunity tracking function, you will be able to generate, send, and monitor price quotes, as well as convert, won deals into orders. Automatic call distribution (ACD), also known as interactive voice response (IVR), is one of the call center capabilities that can be found inside Snapforce. This feature allows for the screening and transmission of incoming calls. This module also has personalized dashboards and reports that can be used to track and analyze both the call center's and its agents' performance. Snapforce also comes with a client portal add-on that lets you handle support tickets without having to switch to a different application. In addition to that, a document organizer, a calendar, and an email client are all pre-installed. SnapForce is a great platform for managing customer relationships (CRM), automating marketing, and running a call center. It can be implemented successfully by businesses of any size.