Overview
A CRM platform enables businesses to target different viewers, set scores and notifications based on a particular lead or customer's activity, work with contacts proactively, and maintain relationships. It is practical and can change a one-time visitor into a lifelong customer. Also, it is desirable as a customer that all our needs are satisfied on a single platform, so we don't need to create various checkpoints for different services. ZOHO CRM Plus is a unified platform that assists at every step of the customer's lifetime process. It helps you engage sales by sending Emails, newsletters, and campaigns. When a potential customer visits a website, it will help engage them in sales through interactive chatbots. Engage the customers at the right and also collaborate through projects with the team for specific customer needs. Assign tasks to the team and track their progress. It also helps deal with the customer problem tweets through social and desk, which converts them into support tickets that go to blueprints and perform necessary changes to resolve the issue. It also helps in analysing each ticket and its responses.
Introduction
ZOHO CRM is an all-in-one platform that provides CRM services to enhance your business's customer experience. It unites and coordinates the functions of the sales, marketing, and support team. It combines Email marketing, sales, visitor tracking, help centre, project collaboration, survey, KPI, and media management. Zoho helps simplify customer data management, enhance customer-facing teams' data visibility, facilitate better collaborations with the customer, and provide a better customer experience. A customer's initial experience with a business decides whether it will be a one-time sale or a lifelong relationship. We offer a complete look at your customers and help build your enterprise into a client-centric business.
While sales team management, lead tracking, and building longtime customer relationships allow your team to collaborate and multitask and provide a detailed look into your customer's information in one place. You can also create personalised experiences for your clients and convert them into long-lasting customers and brand advocates.
Zoho CRM is the best platform. It provides a 360-degree customer view for efficient customer management. It automates schedules and routines, finalises deals, manages social media interactions, collects customer feedback, and measures the business's progress.
ZOHO CRM Plus includes everything your business needs to provide an efficient customer experience to its customers. Sales automation, exclusive email client for salespeople, visitor tracking, customer service, project collaboration, email marketing, social media management, survey creation, and analytics. Also, it provides a free 30-day trial and no-fuss plans without any added or hidden costs other than subscription payments. It makes ZOHO CRM plus a CRM service provider like no other.
Services
ZOHO CRM Plus provides every service that a business needs to provide a better customer experience to its customers. These services include-
Nowadays, a business can reach, or a customer can approach a company through various channels. ZOHO CRM Plus helps unify all the potential channels to engage more sales and unite the sales, marketing, and support team. It also helps build the repo and create a business's presence. No matter the device, your customer will get a unique customer experience. Personalised campaigns and contextual data from lead and customer record to generate visitors and keep them engaged before, during, and after a sale.
Zoho's all-in-one help desk extracts information from all your channels and responds to the customers from a single and centralised inbox. It helps improve your customer experience with ticket management, SLAs, canned responses, and knowledge base.
Manage social media channels and create new campaigns and posts to generate leads and create meaningful interactions with full customer context.
Give your clients the flexibility to collaborate and communicate your deliverables across the departments in real-time. Zoho provides a shared customer database so that every team member can have access to it, which helps deliver a consistent throughout and after-sales experience.
Every customer needs to accomplish daily tasks and discover new opportunities. Project management tools such as milestone tracking, task lists, shared calendars, forums, and reporting help stay organised and facilitate monitoring at every stage of the customer life cycle. It also uses feeds to help your teams interact with various ideas, share work status, and communicate deliverables to fasten decision-making and increase transparency.
- Insights and Intelligence
Zoho puts customers at the centre of your business by providing the correct data and assisting in making the right decisions before, during, and after-sales. Zoho CRM helps your team collect contextual information and insights from modern customer preferences. It provides vital points like the best time to contact a lead, selling patterns, and even macro suggestions to automate frequent tasks.
Improve your business activities and simplify them. From brochure to pay and everything it takes, Zoho CRM helps you tackle complex processes through automated and efficient workflows, ultimately leading to improvement in your team's work. Using a blueprint, you can capture every stage of the sales processes inside your CRM and execute every step of each process systematically, freeing from loopholes. It ensures that your employees work well even when you're not around to keep track of them.
Stay connected with Zoho CRM plus through mobile apps. Some of these apps are listed below.
- Zoho CRM- for real-time access to customer information, receiving notifications, finding customers, creating tasks, and so on.
- Zoho CRM Analytics- to access all your analytical dashboards and track performance with a single click.
- A business card scanner is for digitising and saving business cards on your phone while attending meetings, conferences, events, and trade shows.
- Zoho campaigns- to send and monitor movements and manage contacts and subscriber lists with mobility.
Stop spending days setting up various platforms. With Zoho CRM Plus, simplify setup and administration to minimise the time consumed. Zoho is to grow your business and eliminate the headache of coordinating various software products across departments.
Conclusion
Zoho CRM Plus is the best and most affordable platform for all business types and sizes. It focuses on the growth and development of your business and maximises sales through excellent customer experience supervision.